Terms of service
Last updated: [DATE]
Welcome to The Naty Garden by Naty Skin. These Terms of Service govern your use of our website and your purchases from our online store.
Throughout these Terms, “we,” “us,” and “our” refer to the Naty Garden by Naty Skin.
By visiting our website or purchasing a product from us, you agree to these Terms of Service. Please read them carefully before using the website.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to make purchases in your jurisdiction or that you have permission from a parent or legal guardian where required.
You may not use our products or website for any unlawful or unauthorized purpose.
2. Products
We make every effort to display our products, packaging, colours, textures, ingredients, and descriptions as accurately as possible.
Because our skincare products contain naturally derived ingredients, slight variations in colour, texture, or appearance may occur between batches. These variations do not necessarily indicate a defect in the product.
Product availability may change without notice.
We reserve the right to discontinue or modify products when necessary.
3. Skincare Information
Information provided on this website is intended for general cosmetic and educational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual skincare results may vary depending on skin type, routine, lifestyle, and other factors.
If you have a known allergy, highly reactive skin, or a medical skin condition, review the ingredient list carefully and consult an appropriate healthcare professional when necessary.
We recommend patch testing a new skincare product before regular use.
4. Orders
We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases involving:
- incorrect pricing or product information;
- suspected fraud or unauthorized transactions;
- inventory errors;
- payment issues; or
- misuse of promotional offers.
If we cancel an order after payment has been processed, the applicable amount will be refunded.
Receiving an order confirmation does not necessarily mean that an order has been shipped.
5. Prices and Payment
All prices displayed on the website are shown in CAD unless otherwise stated.
Applicable taxes, shipping charges, and other costs will be shown during checkout where required.
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been completed.
You agree to provide current, complete, and accurate billing and payment information when placing an order.
6. Shipping and Delivery
Shipping times shown on our website are estimates unless expressly stated otherwise.
Please make sure your shipping address is complete and accurate before submitting your order.
Our obligations concerning delivery and online purchases remain subject to applicable consumer protection laws.
For additional information, please review our Shipping Policy.
7. Returns and Refunds
Our purchases are subject to our Return & Refund Policy, including our applicable 30-day satisfaction guarantee.
Nothing in these Terms limits any cancellation, refund, warranty, or other consumer rights that cannot legally be excluded under applicable law.
8. Promotions and Discount Codes
Promotional codes, gifts, offers, and discounts may be subject to additional conditions.
Unless otherwise stated:
- promotional codes cannot be exchanged for cash;
- discounts cannot be combined;
- offers may be limited in quantity or duration; and
- free gifts have no cash value.
We reserve the right to cancel or modify promotions when reasonably necessary.
9. Accuracy of Information
We make reasonable efforts to ensure that information on this website is accurate.
However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
Where permitted by law, we may correct such errors and update information.
10. Intellectual Property
All content appearing on this website, including text, product names, photographs, graphics, logos, branding, product descriptions, videos, and website design, is owned by or licensed to The Naty Garden by Naty Skin, unless otherwise stated.
Content may not be copied, reproduced, distributed, sold, or commercially exploited without prior written permission.
11. Reviews and User Content
If you submit a review, testimonial, photograph, comment, or other content to us, you confirm that the content is truthful and that you have the right to share it.
You must not submit content that is unlawful, misleading, defamatory, abusive, or that infringes another person's rights.
We may remove content that violates these Terms.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services such as payment processors, shipping providers, analytics platforms, or social media services.
We are not responsible for the content, policies, or practices of independent third parties.
Your use of third-party services may also be subject to their own terms and policies.
13. Prohibited Uses
You may not use this website to:
- violate applicable laws;
- infringe intellectual property rights;
- submit false or misleading information;
- transmit malicious software or harmful code;
- attempt unauthorized access to the website or related systems;
- interfere with website security;
- scrape or collect information unlawfully; or
- engage in fraudulent activity.
We may restrict access to the website where these Terms are violated.
14. Disclaimer of Warranties
We aim to provide high-quality products and an accurate, reliable shopping experience.
However, except for warranties or protections that cannot legally be excluded, the website and its content are provided on an “as available” basis.
We do not guarantee that every individual will experience the same cosmetic results from our products.
15. Limitation of Liability
To the maximum extent permitted by applicable law, The Naty Garden by Naty Skin will not be liable for indirect, incidental, or consequential losses arising from use of the website or products.
Nothing in these Terms excludes or limits liability or consumer rights where doing so would be prohibited by law.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless The Naty Garden by Naty Skin from claims arising from your unlawful use of the website or your violation of these Terms.
17. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
18. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on the website, form the agreement governing your use of our store.
19. Governing Law
These Terms are governed by the applicable laws of Québec, Canada, and applicable federal laws of Canada.
If you are a consumer, you may also benefit from mandatory consumer protection rights applicable in your place of residence. Nothing in these Terms is intended to remove rights that cannot legally be waived.
20. Changes to These Terms
We may update these Terms of Service from time to time.
The most current version will always be available on this page, together with the date of the latest update.
Your continued use of the website after changes take effect constitutes acceptance of the updated Terms, subject to applicable law.
21. Contact Information
Questions about these Terms of Service can be sent to:
The Naty Garden by Naty Skin
Email: info@thenatygarden.com
Mailing Address: 4 boul Cartier O Entrée A H7N0J3 Laval, Québec, Canada